Support
Most problems have a one-minute fix below. If yours doesn’t, email us — a real person answers, usually within one business day.
Email supportsupport@fillthru.com
The extension stopped working or the button doesn't appear
Open chrome://extensions, find Fillthru, and click the reload (↻) icon on its card. Then reload the tab you're on — pages that were already open keep an old copy of the extension until they're refreshed.
If Fillthru isn't listed at all, reinstall it from the Chrome Web Store. Your account, resume, and history are stored with Fillthru, not in the extension, so nothing is lost.
It keeps asking me to sign in
Sign out from the ⋯ menu in the panel, then sign in again with Google. That refreshes your session on this browser and it will stay signed in afterwards.
If you're signed in on fillthru.com but the extension isn't, they use separate sessions — sign in once in the extension too.
The keyboard shortcut doesn't work
Fillthru uses Option+F to show and open the panel and Option+X to close it (Alt+Shift+F / Alt+Shift+X on Windows and Linux).
Chrome sometimes doesn't bind a shortcut if another extension already uses it. Open chrome://extensions/shortcuts, find Fillthru, and set the keys there. You can always click the Fillthru icon in the toolbar instead.
"I couldn't find a job posting on this page"
Save this job works on a job's own page (the listing or the application form). Search results and careers-site home pages aren't a single job, so there's nothing to save from them.
On a site's "My Applications" page — Workday's candidate home, for example — Save this job imports every application listed there, active and inactive, with its current status.
You can also just tell the assistant the job: "save it — Systems Engineer at RTX".
Trial, subscription, and billing
Every account starts with a 7-day free trial that includes everything, no card required. When it ends, the extension shows a Subscribe button that takes you to your Profile page.
To change plans, update your card, or cancel, open your Profile page and click Manage billing. Cancelling keeps your access until the end of the period you've paid for.
Receipts come from Stripe and charges appear as FILLTHRU on your statement.
Deleting conversations, my resume, or my account
Conversations: open ⋯ → Chat history in the extension, or the Chat history page on fillthru.com, to delete one or clear all.
Resume and saved answers: replace or remove them from your Profile page.
Whole account: email us from the address on your account and we'll delete everything within 7 days.
When you write in, include
- What you were trying to do and what happened instead
- The website you were on (a link is ideal)
- The extension version — open the ⋯ menu in the panel; it’s at the bottom
Never send passwords. We’ll never ask for one.